Privacy Policy

Effective Date: 22/02/2025

At DDIY Solutions, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or communicate with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following types of personal information when you interact with us:

Contact Information: Name, email address, phone number, and physical address.
Service Information: Details of the electrical services you request, including project scope, service location, and any additional information related to your needs.
Payment Information: Payment methods, billing information, and transaction history (only if you make a payment for our services).
Website Interaction Information: Usage data such as IP addresses, browser type, time spent on the site, pages visited, and other diagnostic data.

2. How We Use Your Information

We use your personal information for the following purposes:

To Provide Services: To process and complete your service requests, including providing estimates, scheduling, and delivering electrical services.
To Communicate with You: To respond to your inquiries, send service-related updates, and notify you of promotions or updates.
To Improve Our Services: To analyze and improve the performance of our website, services, and customer experience.
To Process Payments: To complete transactions and manage billing for services provided.
To Comply with Legal Obligations: To adhere to legal requirements and respond to legal requests or obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist in the operation of our website, payment processing, or service delivery.
Legal Requirements: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect the safety of our customers, or protect the rights of DDIY Solutions.

4. Security of Your Information

We implement industry-standard security measures to protect your personal information. However, please note that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

Access and Correction: You have the right to access, update, or correct your personal information by contacting us.
Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Delete Information: In certain circumstances, you may request that we delete your personal information, subject to applicable legal obligations.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience, analyze website traffic, and deliver personalized content. You can manage your cookie preferences through your browser settings.

7. Links to Third-Party Websites

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

DDIY Solutions does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. Please review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

DDIY Solutions
Phone: 01264 563044
Email: info@ddiysolutions.co.uk